CUSTOM SIZE|CUSTOM COLOR|CUSTOM DESIGN

FREQUENTLY ASKED QUESTIONS

Frequently Asked Questions

KOENIGROOM SALON

  • You can view and purchase rugs from our stock at our "Koenigroom" salon located at: Molodoy Gvardii St., 34 building 2.
  • All other models, as well as custom-made rugs, are available to order.
  • We are waiting for you in the salon to choose the perfect rug!

PAYMENT OPTIONS

  • You can pay for your order by invoice through the bank, by card through acquiring, by QR code, or by transfer to a card. Choose a convenient payment method and enjoy your favorite rug.

DELIVERY

  • Delivery costs are included in the price of the rug.
  • Custom orders from the factory are delivered directly to our salon.

PRODUCT TYPES

  • Our rugs vary in weaving techniques, patterns, color count, weight, and design differences.
  • Therefore, pricing differs by product category.

MEASUREMENT DEVIATIONS

  • Rugs shrink after dyeing and/or washing.
  • Shrinkage rate can vary by batch.
  • Deviations of +/- 3% in measurements are considered normal.

EDGE RIPPLING

  • Due to dyeing/washing, rippling may occur along the edges.
  • To minimize rippling, press along the edges with a cylindrical object.

SLIPPAGE

  • To prevent rug slippage, use anti-slip adhesive tape or a non-slip mat.

GUARANTEE

  • Our rugs are guaranteed for 1 year against manufacturing defects.
  • If you encounter issues, contact our support line with photos and a written description.
  • Depending on the situation, we may replace or refund the product.

CUSTOM SIZE

  • We can produce rugs up to 300cm width and 1500cm length.
  • Pricing differences apply for custom size productions.

SPECIAL COLOR VARIANT

  • We can produce custom orders based on colors you choose from our options without extra charge.

SPECIAL PATTERN DESIGN

  • We can create custom designs according to your preferences.
  • Pricing is based on quantity for custom designs.